Golan Manor
International Marketing Director · TMRG Voice Solutions
“I'm impressed by Dooza. The flexibility and breadth of connectors are impressive, and you packaged it nicely. The UI can still be improved, but the product is strong.”
Customer support automation agency
Customer support automation agency that builds the system for you
Dooza combines AI employees with Dooza Workflow to automate repetitive support questions, triage urgent issues, draft replies, update your tools, and keep humans in control.
Faster replies
Human approval
Tool updates
Support automation map
triage, approve, update
Step 1
Customer message
Email, chat, form, WhatsApp, or helpdesk
Step 2
Dooza classifies it
FAQ, billing, booking, refund, complaint, or sales lead
Step 3
Workflow routes it
Approved answer, human review, tool lookup, or escalation
Step 4
Action is logged
Reply sent, CRM updated, task created, or follow-up scheduled
AI reply drafted
Human review ready
CRM updated
1,000+
app connections
Connect your support stack instead of replacing it.
24/7
support workflow coverage
Classify and route requests even when the team is offline.
Human
approval gates
Keep sensitive customer actions under team control.
The problem
Support gets expensive when every question needs a human
Most teams do not need another disconnected chatbot. They need a controlled workflow that removes repeated work and keeps exceptions visible.
Repeated questions bury the inbox
Your team answers the same delivery, billing, appointment, refund, and status questions every day.
Slow replies cost trust
Customers expect quick answers. Long waits create more follow-ups, more pressure, and more churn risk.
Urgent work gets mixed with routine tickets
Refunds, complaints, VIP requests, and sales-ready leads need different routing than normal FAQs.
Updates still happen manually
Support details get copied between Gmail, chat, CRMs, helpdesks, spreadsheets, and internal tools.
The offer
Book a Support Automation Sprint
Bring one messy support process. We map the work, show what can be automated, and build a practical first workflow around your existing tools.
What we build first
support automation sprint
Support inbox and channel audit
FAQ, billing, urgent, and sales-intent routing map
AI draft replies with your tone and approved knowledge
Human approval rules for refunds, complaints, and sensitive cases
Tool updates for CRM, sheets, helpdesk, Slack, or email
Run history, reporting, and next-workflow recommendations
Dooza + Dooza Workflow
AI replies are only one part of the system
Dooza handles the support thinking. Dooza Workflow handles the routing, approvals, records, tool actions, and evidence trail.
Dooza AI employees
Read customer messages, classify intent, summarize context, draft replies, and use your approved knowledge base.
Dooza Workflow
Connect apps, branch tickets, request human approval, update records, create tasks, and log what happened.
Use cases
Start with the support work your team repeats every week
The fastest ROI usually comes from automating high-volume, low-risk requests first, then adding approval steps for more sensitive branches.
Answer common questions from approved knowledge
Triage support inboxes by urgency and intent
Draft replies for a teammate to approve
Escalate refunds, complaints, and VIP cases
Update CRM, helpdesk, sheets, or Slack
Summarize conversations before handoff
Follow up after resolution
Report response time and support load
Trust
Automation with controls, not blind autopilot
Support automation should help your team move faster while protecting customer relationships and sensitive decisions.
Hatrio AI
AI Research
“Dooza.ai moves beyond traditional software tools, introducing systems that function more like operational team members.”
Interio Square
Interior Design
“Our AI email manager handles all customer support emails automatically. Response times dropped from hours to minutes — clients love it.”
Flixaro
Digital Agency
“We set up Dooza for our clients and are thrilled to see how happy they are with it. We never looked back.”
ACE Dreamers Motive
Aqib Nasim · Founder · Toronto, Canada
“We integrated Dooza's AI employees into our client workflows and the results were immediate — automated outreach, hands-free social posting, and SEO running on autopilot. Our clients went from doing everything manually to scaling without hiring. It's now a core part of every growth strategy we deploy.”
Golan Manor
International Marketing Director · TMRG Voice Solutions
“I'm impressed by Dooza. The flexibility and breadth of connectors are impressive, and you packaged it nicely. The UI can still be improved, but the product is strong.”
Hatrio AI
AI Research
“Dooza.ai moves beyond traditional software tools, introducing systems that function more like operational team members.”
Interio Square
Interior Design
“Our AI email manager handles all customer support emails automatically. Response times dropped from hours to minutes — clients love it.”
Flixaro
Digital Agency
“We set up Dooza for our clients and are thrilled to see how happy they are with it. We never looked back.”
ACE Dreamers Motive
Aqib Nasim · Founder · Toronto, Canada
“We integrated Dooza's AI employees into our client workflows and the results were immediate — automated outreach, hands-free social posting, and SEO running on autopilot. Our clients went from doing everything manually to scaling without hiring. It's now a core part of every growth strategy we deploy.”
Human approval built in
Keep risky replies, refunds, record updates, and sensitive cases behind approval steps.
Scoped tool access
Automations can be limited to the apps, inboxes, sheets, and records needed for the support flow.
Audit-ready run history
See inputs, AI outputs, branch decisions, approvals, and final actions in one workflow trail.
Why Dooza
Better than a chatbot. More practical than hiring more people.
The goal is not to replace your support team. The goal is to remove the repeated work so the team can focus on the cases that actually need judgment.
Generic chatbot
Answers basic questions but often stops when a tool update, escalation, or approval is needed.
More support hires
Adds human capacity, but repetitive tickets still consume expensive time every week.
Dooza
Combines AI employees, Dooza Workflow, integrations, approvals, and reporting into one support automation system.
FAQ
Questions before you automate support
The safest way to start is one support workflow with clear rules, approvals, and measurable response-time savings.
A customer support automation agency maps your repeated support work, connects your tools, creates AI-assisted replies, adds routing rules, and builds approval steps so your team can respond faster without losing control.
No. Dooza can answer and draft messages, but Dooza Workflow also routes tickets, updates systems, asks for approvals, logs actions, and triggers follow-ups across your business tools.
Dooza Workflow can connect common support tools such as Gmail, Slack, forms, CRMs, spreadsheets, helpdesks, webhooks, databases, and many other business apps.
It does not have to. The workflow can require human approval for refunds, complaints, legal or medical topics, billing changes, VIP customers, and any other sensitive case.
Start with the support category that is high volume and low risk: FAQs, appointment questions, order status, booking requests, basic billing questions, or internal ticket summaries.
No. The page offer is built around a support automation audit and sprint. Dooza helps map the workflow, connect tools, set approval rules, and launch the first useful automation.
Book the audit
Bring us your support inbox. We will show what can be automated.
In 20 minutes, we can identify the first support workflow worth automating and show how Dooza plus Dooza Workflow would handle it.