Calls, quotes, and support handled for your store
Dooza sets up managed AI for your phone, inbox, and chat. It answers common questions, drafts quotes, and asks for approval when needed.
Missed calls, slow quotes, repeated questions.
Answered, drafted, routed, and approved.
The customer work never stops, and it all lands on you
Every missed call is a missed sale. Every slow quote is a customer who bought elsewhere. Every support question you answer yourself is time you did not spend growing the business.
The phone rings during the busiest part of the day, and half the time nobody can pick up.
Quote requests sit in the inbox for hours because everyone's busy, and the lead goes cold.
The same support questions come in over and over: "Where is my order?" "Can I return this?" "Do you ship to..."
You know AI could handle a lot of it, but you're not sure how to set it up or whether you can trust it with customers.
Three things eating your day. All handled, with you in control.
Dooza starts with the customer work your store already feels, then turns it into a managed workflow your team can trust.
Phone calls
An AI voice agent answers your calls instantly, every time, even after hours. It handles common questions, takes order and booking details, captures caller info, and routes anything important to a human.
Store hours, product availability, order status, booking appointments, callback details.
Quotes
Quote requests get answered in minutes, not hours. The system reads the inquiry, pulls the right pricing and product info, drafts a quote, and waits for your one-click approval where you want control.
Bulk-order pricing, custom product quotes, service estimates, unanswered quote follow-up.
Customer support
The repetitive support load gets handled across email and chat. Sensitive replies can wait for your review, so your team stops drowning in tickets and only touches what needs a person.
Order status, returns, refunds, shipping questions, product FAQs, escalation to a person.
Automation that makes work lighter, without making your store feel out of control
This is not a loose chatbot dropped onto your business. It is a managed workflow with rules, review points, and visibility built in.
Human approval where it matters
Refunds, customer-facing replies, and anything sensitive can wait for your one-click review before it happens. You decide where the line is.
Connects to your existing tools
We plug into what you already run: Shopify, your helpdesk, Gmail, your phone system, spreadsheets, and the tools your team already knows.
Full visibility
You can see what the AI did, what it drafted, and what still needs attention. No black box. No wondering what happened.
Tested before it goes live
We define the workflow, test the edge cases, and make sure it behaves before any customer ever touches it.
Made for stores, not enterprises
You do not have an engineering team, and you should not need one. We handle the setup, tool connections, testing, and ongoing improvements. You run the store; we run the automation behind it.
Works with Shopify and the tools your store already uses
Starts with one workflow, proves it, then expands
No new dashboard for your team to babysit
Managed end to end, so you do not hire or train anyone
A simple rollout, starting where the value is clearest
We start with the customer work that is already costing you time, missed sales, or staff energy. Then we launch carefully instead of automating everything at once.
Find
We look at where customer work piles up: missed calls, slow quotes, repeat questions, and the workflow worth automating first.
Build
We connect your tools, set the rules, and put approval steps where mistakes would be expensive.
Launch
We turn it on carefully, with visibility into what the system is doing and what still needs a human.
Improve
We measure the result, tune it, and only then decide together what to automate next.
Real businesses, real workflows
Built on Dooza's managed workflow runtime, with existing-tool integrations and human-approval controls on customer-facing actions.
On the call, we can walk through how the first workflow would be scoped, reviewed, launched, and improved for your store.
Quick answers
Only where you allow it. Sensitive and customer-facing actions such as refunds and important replies can require your one-click approval first. You set the boundaries.
No. We handle setup, tool connections, testing, and ongoing improvements. You bring the messy work; we build the system.
Yes. We connect to the tools you already use, such as Shopify, helpdesks, Gmail, calendars, your phone system, and spreadsheets, instead of replacing them.
That is exactly where we start. We look at where calls, quotes, and support questions pile up and pick the one with the clearest payoff.
Yes. An AI voice agent can answer calls, handle common questions, capture details, and route anything important to a human.
A first useful workflow can launch quickly. Larger setups roll out in stages over a few weeks.
No. It removes repetitive work so your team spends time on the customers and decisions that actually need a person.
Stop answering the same calls, quotes, and questions yourself
Bring us the customer work that eats your day. We will find the first thing worth automating and run it for you.
A short call to find the first workflow worth deploying. No prep needed.