01
Demand changes faster than headcount
A heat wave, cold snap, storm, or campaign can turn a normal phone queue into an overflow problem overnight.
Trades · AI front office
Busy season doesn’t ask if you’re staffed.
Dooza answers demand as it arrives—qualifying callers, booking the right next step, routing urgent work, and giving your team the context to move.
24/7 coverageLive qualificationBookingCall summaries
The front-office problem
The work is already there. The coverage is not.
Trade businesses lose opportunity in the gap between the ring and the response: when volume spikes, the office closes, a lead sits untouched, or the handoff breaks.
Dooza is designed to cover that gap without forcing your team into another disconnected system.
See where revenue leaksWhere revenue leaks
The pressure points are operational.
These patterns repeat across growing trade businesses, from single-market operators to multi-brand groups.
02
Missed calls disappear from the numbers
Booking rates can look healthy when reporting only counts answered calls and ignores the demand that never reached your team.
03
After-hours coverage often stops at a message
The caller needs a next step now. A note waiting for the morning team is not the same as a booked visit or a live escalation.
04
New leads wait while the team triages
Web, retail, and referral leads cool off while a busy front office decides which callback should happen first.
05
Point tools create fractured handoffs
Calls, chat, scheduling, notes, and follow-up living in different places make it easier to quote, tag, or book the wrong thing.
06
Managers become the permanent safety net
When the system is fragile, leaders spend the day reviewing calls, fixing exceptions, and covering the gaps themselves.
A stronger operating model
Build the front office around the customer journey.
01
Capture demand
Respond while intent is still high
Dooza can answer inbound calls around the clock, respond to common questions, capture the job, and move qualified customers toward a booking.
- First-response coverage
- Job and service-area qualification
- Calendar-ready booking
02
Protect accuracy
Follow your rules, not a generic script
Train the agent on your services, markets, hours, pricing guidance, transfer rules, and the details dispatch needs before a technician is assigned.
- Market-specific instructions
- Urgent-call escalation
- Structured call summaries
03
Scale operations
Give the team one repeatable front-office playbook
Use the same operating foundation across overflow, after-hours, busy seasons, and new locations while keeping each business’s customer experience intact.
- Consistent intake process
- Context-rich handoffs
- Flexible coverage by team or location
Hear it live
A real business deserves more than a generic bot demo.
These Dooza experiences are tailored around each company’s services, markets, and call rules so you can hear how the receptionist behaves in context.
Every trade, its own rules
One front office. Built around your operation.
Your service catalog, coverage area, booking windows, urgency rules, and customer language should shape the agent—not the other way around.
Heating & cooling
Repairs, maintenance, installs
Plumbing
Leaks, drains, water heaters
Electrical
Wiring, panels, urgent faults
Roofing
Inspections, repairs, replacements
Pest control
Treatment and prevention
Remodeling
Estimates and project intake
Garage doors
Service, installs, warranties
Landscaping
Quotes, routes, recurring work
Answer
Calls, overflow, after-hours and spikes.
Book
Appointments, estimates and urgent handoffs.
Route
The right context to the right person.
What trade teams say after adopting AI
More coverage for customers. More breathing room for the team.
Experiences shared by trade operators in Avoca’s published customer stories.
Visit Lodi Garage Door “I can actually have a weekend now. I can rely on it. It’s a big difference.”
ST
Sarah Trumpe
Service Manager · Lodi Garage Door
Visit Homer Home Service “It’s a better way to serve our customers, because we’re able to pour more of our energy into the more escalated calls.”
EC
Emma Corvan
CSR · Homer Home Service
Visit Brody Pennell “This was a fire I didn’t need burning. Now my customers are happy, my employees are happy, and I’m happy.”
LC
Lawrence Castillo
President · Brody Pennell
Questions, answered
What your team will want to know.
Bring your actual services, call flows, and edge cases to a tailored demo.
Talk through your workflowDooza can be configured for heating and cooling, plumbing, electrical, roofing, pest control, remodeling, garage doors, landscaping, and other field-service businesses.
Your next busy day is coming
Build the coverage before the phones pile up.
See how Dooza can answer, qualify, book, and hand off work using your real business rules.