AI agents for customer support
Every customer answered. Our AI agents work the queue.
Dooza for small business support teams: one AI agent for each job that floods your queue. Tickets, “where is my order?”, refunds and returns, follow-ups, help articles, reviews. Each one sets itself up like a new hire, works around the clock, and passes work to the others like a real team.
Rather talk first? Book a 30-minute call.
Support queue
Office open. You are in.
Tickets agentAI9:12 pm
Dana M.: “Tracking says delivered, I never got it.” Order question, passing to Orders.
Orders agentAI9:13 pm
Checking the order and the carrier page.
store-admin.example/orders/4471its browser- Order#4471, Dana M.
- StatusDelivered Oct 28
- CarrierParcel locker, Elm St
Orders agentAI9:15 pm
Delivered to a parcel locker on Elm St. Reply with the locker details drafted. Send it?
You7:40 am
Approve.
Follow-up agentAI8:00 am
Morning check: 9 tickets waiting on customers. Follow-ups drafted.
waiting-on-customer.xlsxwith close-after datesFiles
One agent for each thing that eats your day.
Hire one or all six. Each has its own computer, its own browser and its own job. And they work with each other: the Tickets agent hands every order question to the Orders agent and every refund request to the Refunds agent, the Follow-up agent closes the loop on tickets waiting on a customer, the Knowledge agent turns the week’s most asked questions into help articles the Tickets agent then uses, and you see every handoff in your chat.
Tickets agent
The queue is longer every morning than it was last night.
Reads your support inbox or the helpdesk you log in to, sorts every ticket by topic and urgency, and drafts each reply from your help articles, policies and past answers in Files. Nothing goes out until you tap Approve.
Hire the tickets agent, $5 to startOrders agent
“Where is my order?” forty times a day.
Looks up the order in your store admin and the carrier’s tracking page, in its own browser, and drafts the answer with the real status and tracking link. You sign in once and type the 2FA code yourself; then it keeps working.
Hire the orders agent, $5 to startRefunds agent
Every refund and return is a small investigation.
Checks each refund or return request against your policy and the order, fills the return form or label request in your admin, and drafts the reply. Before it clicks Refund, Send or Pay, it asks you to approve.
Hire the refunds agent, $5 to startFollow-up agent
Tickets go quiet and stay open for weeks.
Wakes up every morning, finds tickets waiting on the customer, drafts a short follow-up, and lists the ones to close after your last reminder. Nothing goes out until you tap Approve.
Hire the follow-up agent, $5 to startKnowledge agent
The same question, answered from scratch, again.
Reads the week’s solved tickets, lists the most asked questions, and drafts new help articles and saved replies in Files in your voice, for you to check and publish.
Hire the knowledge agent, $5 to startReviews agent
A one-star review sits there with no answer.
Checks the review sites you log in to every day, flags unhappy customers to the Tickets agent, and drafts a calm, specific reply to every new review. Nothing is posted until you tap Approve.
Hire the reviews agent, $5 to startPhones
Customers call while the team is buried in tickets.
Crew agents take phone calls too. It is included in your Crew plan, so there is no separate phone service to buy.
After you lock up, they keep working.
Your agents wake up every hour on their own and do whatever is due. You come in to a short list of things to approve.
An example night. Numbers are illustrative.
6:30 pm · Tickets agent
Sorted 52 tickets. 14 order questions passed to Orders, 21 replies waiting for your OK.
9:10 pm · Orders agent
14 orders looked up, tracking links in every draft.
11:45 pm · Refunds agent
6 refund requests checked against policy. 5 fit, 1 is past 30 days. Drafts ready.
6:00 am · Follow-up agent
9 tickets waiting on customers. Follow-ups drafted, 4 ready to close.
7:00 am · Reviews agent
3 new reviews, one unhappy customer passed to Tickets. Replies drafted.
8:05 am · You
Approved 48 drafts from your phone before the team logged in.
Hire it like a new support rep. Minus the weeks of shadowing.
1. Tell it the job
Type the job in plain words, the way you would brief a new support rep on day one.
2. It sets itself up
Your master agent creates the agent, with its own computer and browser. You sign in to your helpdesk, store and webmail once.
3. Add your team
Invite your support team to the same chat. Anyone can hand out a job and see the work.
Your customers, your voice, your sign-off.
One wrong reply can lose a customer. So the agents do the legwork and you keep every decision.
- Never sends without you
- Before it sends a reply or clicks Send, Refund or Pay, it asks you: Approve, Edit or Reject in chat.
- Your policies, not its guesses
- It answers from the help articles, policies and past replies you give it, and flags what they do not cover.
- Keeps your systems
- No migration. It works in the helpdesk, store admin and webmail you already log in to, in its own private browser.
- No surprise bill
- A hard cap on AI spend. At the cap it pauses and tells you.
Less than a day of a support rep’s pay. For the month.
Start for $5. You see the plans inside the app after you have tried it.
Questions support teams ask
Dooza Crew gives a small business support team AI agents: one to sort and draft replies to tickets, one for order lookups, one for refunds and returns, one for follow-ups, one for help articles and one for review replies. Each has its own computer and browser, works around the clock, and works with your team in one chat. Before it sends anything, it asks you to approve.
It works in web-based tools you can log in to with a browser: webmail, helpdesks, store admins and carrier tracking pages. We have not certified any specific helpdesk or store platform yet, so try it on yours when you start for $5.
No. It takes the repetitive work: sorting tickets, looking up orders, checking refunds against policy, following up and drafting replies. Your team approves what goes out and handles the conversations that need a person.
It checks each request against your policy and prepares the refund or return in your store admin, but it asks you before it clicks Refund, Send or Pay. You decide every refund.
Yes. Crew agents take phone calls too. It is included in your Crew plan, so there is no separate phone service to buy.
Yes. Give it your help articles, policies and a few past replies in Files, and it drafts in that tone. You can edit any draft before you approve it.
Every account runs in its own isolated sandbox with its own browser and files. You type your passwords and 2FA codes yourself, and nothing is sent without your approval.
Start for $5. You see the plans inside the app after you have tried it.
Yes. Users are unlimited. Add your support team to the same chat and everyone can hand out jobs and see the work.
Still have a doubt? Ask a person.
Book a 30-minute callWhat should your first AI employee take off your desk?
Want us to set it up for you? Book a 30-minute call.
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