It's 2 AM. A tenant has water coming through the ceiling. Who answers?
Dooza answers tenant, owner and leasing calls 24/7 for property managers: it sorts maintenance emergencies from routine requests by your rules, reaches your on-call person when it matters, and logs everything else for the morning.
A property management answering service answers tenant, owner and prospect calls when your office can’t, especially nights and weekends. For each maintenance call it takes the property, unit, problem and urgency, reaches your on-call person for true emergencies (by the rules you set), and logs routine requests for the next business day. Dooza’s AI answering service does this 24/7 and sends your team a summary of every call. Every Dooza product starts with a refundable pilot: 100% refund within 14 days.
Comparing options? See what your call volume would cost in our AI receptionist cost calculator.
Tenants expect someone to answer. Your on-call person needs to sleep. Both can be true.
A leak, a dead furnace in January, a sewage backup: tenants call when it happens, not when your office opens. Miss the call and the damage, the tenant's patience and the owner's bill all grow.
Without a filter, the on-call phone rings for lockouts, noisy neighbors and "my dishwasher is slow." The calls that need a person tonight get buried under the ones that can wait until 9 AM.
Prospects call about a vacancy in the evening or on a weekend. If nobody picks up, they call the next listing. Every vacant day costs the owner rent.
A receptionist that answers every call, sorts it by your rules, and wakes someone only when it should.
Answers tenant, owner and prospect calls 24/7 in your company's name
Takes the property, unit, problem and urgency on every maintenance call
Follows your emergency list: transfers or texts your on-call person only when the rules say so
Logs routine requests with all the details for the next business day
Answers leasing questions from your information and captures every prospect
Fewer 2 AM calls for things that can wait, and no missed calls for things that can’t.
You write the list of what is urgent and what to do for each case. Water leaks reach your on-call tech; a slow drain becomes a work order for the morning.
Property, unit, tenant name and number, what is wrong, when it started, access instructions. Your team gets a clear summary instead of a garbled voicemail.
Prospects get answers about available units, application steps and pet policy from your information, and their details land with your leasing team.
Every call is summarized and logged, so you can show an owner exactly when a tenant reported the problem and what happened next.
A Dooza engineer scopes your pilot on a free call. Start with a refundable pilot — 100% refund within 14 days.
Keep your existing number. Forward it to Dooza after hours, on overflow, or all day. Works with any phone provider.
Tell us what counts as an emergency, who is on call, and what to say for life-safety calls (for example: leave the unit and call 911 or the gas utility first). We set it up and test it with you.
Every call gets answered and sorted. You read the summaries, adjust the rules, and decide after the pilot. Start with a refundable pilot: 100% refund within 14 days.
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You set the rules for each portfolio: residential, multifamily, associations or commercial.
Dooza answers every tenant call, sorts emergencies from routine requests by your rules, and gives your team a clean record of every call. Book a free 30-minute call to scope your pilot.
Start with a refundable pilot — 100% refund within 14 days. A Dooza engineer scopes it with you on a free 30-minute call. Pricing depends on the product; see pricing.
Refundable pilot · 100% refund within 14 days · No contracts