Gorgias charges by ticket, not by seat, and AI Agent interactions are billed on top. Here are the 2026 plans, the overage math, worked examples at 250 to 3,500 tickets a month, and how to keep the bill down.
Updated September 30, 2026. Prices from gorgias.com/pricing and the Gorgias billing help center.
Gorgias costs $10 to $900 a month on its public plans, priced by how many billable tickets you handle, not how many agents you have. Starter is $10/month for 50 tickets, Basic $60/month ($50 billed annually) for 300, Pro $360/month ($300 annually) for 2,000, and Advanced $900/month ($750 annually) for 5,000. Enterprise is custom. Extra tickets cost $0.36–0.40 each.
AI Agent is billed on top: each plan includes a small allowance of automated interactions, Gorgias lists AI Agent at $0.90 per automated interaction on annual contracts and $1.00 on monthly, and overage above the included allowance is $1.50 per interaction.
| Plan | Monthly billing | Annual billing (per month) | Billable tickets included | Extra ticket | AI Agent interactions included |
|---|---|---|---|---|---|
| Starter | $10 | Monthly only | 50 | $0.40 | 30 |
| Basic | $60 | $50 | 300 | $0.40 | 30 |
| Pro | $360 | $300 | 2,000 | $0.36 | 190 |
| Advanced | $900 | $750 | 5,000 | $0.36 | 530 |
| Enterprise | Custom | Custom | Custom | Custom | |
Voice and SMS are add-ons that "scale with your call and text volume"; Gorgias does not publish their prices on the pricing page. Pro is labeled most popular.
Gorgias's help center says a fee applies to any ticket with at least one message sent from your helpdesk, whether sent by a human agent, the AI Agent or an automatic Rule. Inbound messages you never answer are not billed. One conversation counts once, however many replies go back and forth.
That has two practical effects:
An automated interaction is a customer issue fully handled by AI Agent (or another automation feature) without a human, resolved within 72 hours without escalation. Pricing as listed in September 2026:
| Item | Price |
|---|---|
| AI Agent, annual contract | $0.90 per automated interaction |
| AI Agent, monthly contract | $1.00 per automated interaction |
| Overage above the plan's included allowance | $1.50 per interaction |
| Included per month | 30 (Starter, Basic), 190 (Pro), 530 (Advanced) |
The help center is explicit that an automation fee and a ticket fee may both apply to the same ticket when it is resolved entirely by AI Agent. Gorgias's pricing page also notes that each automated interaction counts as a helpdesk ticket. Budget for both. For a feature review, read our Gorgias AI Agent review.
Monthly billing, list prices, before Voice/SMS and apps. AI figures show a range because interactions beyond the allowance are listed at $1.00–1.50 depending on contract; confirm your rate with Gorgias.
| Store | Plan | Helpdesk cost | AI cost | Total per month |
|---|---|---|---|---|
| 250 tickets, no AI | Basic | $60 | $0 | $60 |
| 450 tickets, no AI | Basic + 150 extra | $60 + $60 | $0 | $120 |
| 1,200 tickets, no AI | Pro | $360 | $0 | $360 |
| 1,800 tickets, 500 resolved by AI | Pro | $360 | 310 over allowance × $1.00–1.50 = $310–465 | $670–825 |
| 3,500 tickets, 1,000 resolved by AI | Advanced | $900 | 470 over × $1.00–1.50 = $470–705 | $1,370–1,605 |
Because overages are cheap per ticket, staying on a smaller plan and paying overage is often cheaper than upgrading:
Upgrading still makes sense for features or a larger AI allowance, but not for ticket volume alone below those points.
| Tool | Pricing (Sept 2026) |
|---|---|
| Richpanel | $99/seat/month, no per-ticket fees; $0.20 per AI-handled conversation |
| Re:amaze | $29–69 per team member/month, or $59 flat (500 conversations) |
| Help Scout | Free for 5 users; $25–75/user/month; AI Answers $0.75/resolution |
| Freshdesk | $19–89/agent/month (annual), 500 AI sessions included |
| Shopify Inbox | Free chat app with AI-suggested replies |
Full comparison with pros and cons: 8 best Gorgias alternatives.
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As of September 2026, Gorgias Starter is $10 per month for 50 tickets, Basic is $60 ($50 billed annually) for 300 tickets, Pro is $360 ($300 annually) for 2,000 tickets, and Advanced is $900 ($750 annually) for 5,000 tickets. Enterprise is custom-priced.
No. Gorgias prices by billable ticket volume rather than per agent seat. Extra tickets above your plan cost $0.36 to $0.40 each.
Gorgias lists AI Agent at $0.90 per automated interaction on annual contracts and $1.00 on monthly contracts, with overage above the plan allowance at $1.50. Plans include 30 (Starter, Basic), 190 (Pro) or 530 (Advanced) interactions.
Any ticket with at least one message sent from your Gorgias helpdesk, whether by a human agent, AI Agent or an automatic Rule. Tickets you never reply to are not billed.
They can be. Gorgias's billing help center says an automation fee and a ticket fee may both apply to the same ticket when it is resolved entirely by AI Agent.
No. Gorgias offers a 7-day trial with access to all features. The lowest paid plan is Starter at $10 per month for 50 tickets.
Often yes at low volume, since Basic covers 300 tickets for $50 to $60 a month. Costs rise quickly with heavy AI use and busy months, so compare against alternatives priced on your real ticket volume.
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